Chartbuster–Final Update….

I received and email on Friday, January 27th that my information was finally posted to the Chartbuster Karaoke Certified KJ site. The same email indicated that my hard copy printed certificates were in the mail and should arrive early this week.

So now I am Pop Hits Monthly/Stellar Records Certified and Chartbuster Certified.

I am trying to get all of my items in order to submit paperwork to get a Sound Choice audit taken care of. Hopefully I will be able to knock that out in the next few weeks and have all of the Big 3 in place.

 

-Chris


Chartbuster Update…..almost there….

Yesterday, I received an email from my sales rep at Chartbuster that included some information on my certification status.

There was an animated GIF (animation doesn’t show in blog post) of a certificate that is specifically for display on a web site or, if running PC based karaoke, can be displayed on screen at a show. See below –

ChrisAvis 1

 

There was also another attachment in PDF format of the same certificate without the animation. I was a bit concerned with that one because it didn’t seem very “official” or for that matter, professional to send a certificate that I had to print out.

For me, the certificate has two uses –

a) To show to prospective venues when making my pitch as a means of showing that Chartbuster has officially certified me;

b) To display at a show as a means of showing my status as a certified KJ.

In both cases, printing out my own certificate on standard paper looks cheap, and potentially questionable in nature. Anyone could create a bogus certificate, print it out, and then claim to be certified.

I called in to Chartbuster and spoke to my sales rep about it. He let me know that there were also hard copies of the certificates be sent via snail mail. He pointed out that while it is true – anyone could create a bogus certificate –  that certificate would not have the serial number that corresponds to the hard drive and watermark on the digital files. I respectfully pointed out that while that is true, I seriously doubted that any venue would be going so far as to ask to see the drives in question to match a bogus certificate.

The point being that I would prefer a certificate issued by Chartbuster with an official stamp or seal that helps represent that I didn’t just create and print my own certificate.

The sales rep also asked for me to send my information and logo to him again so they could get it published to the certified KJ site. he noted that their webmaster was at the Consumer Electronics Show this week so it would still be a few days (likely next week) before they pushed that out to the web.

Things aren’t 100% wrapped up, but I am happy with the level of communication that has taken place. I knew the holidays were going to impact how quickly things took place so my patience has been rewarded.

I hope to provide a final update on Chartbuster next week that I have the official certificates in hand and I am on the certified KJ site.

 

Up next…….Sound Choice.

 

-Chris


Anxiously awaiting my Chartbuster delivery – and an overall update….

According to the tracking number supplied to me on December 29th, my 200 disc shipment from Chartbuster is out for delivery. You should see an update later today that I finally have my discs.

Overall Update – I called Chartbuster yesterday and spoke to the original sales rep that sold me my Chartbuster 12000+ drives. He promised me that I would be listed on the certified Chartbuster KJ site and have my certificates in hand next week.

I am skeptical because I have heard that exact promise already.

By the way – next week we have Friday the 13th.  An Omen?

We shall see….

-Chris


Chartbuster slow to deliver….But I am okay with it….so far…..

I am just going to stick to the facts here for now.

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On December 7th, 2011 – I called Chartbuster Karaoke to inquire about the special they were running on their 12000+ Digital Library. The details of the deal can be found here (when I called it was 70% btw) —

http://www.chartbusterkaraoke.com/12days

On that call I purchased 2 (two) of the Chartbuster 12000+ Digital Libraries. This entitled me to 2 (two) of the Chartbuster 12000+ Digital Hard drives, 200 (two-hundred) randomly selected physical karaoke discs, 2 (two) of the recording studio certificates, and confirmation as a certified Chartbuster KJ. The certification includes a certificate to be sent to me and listing on the Chartbuster website at the following link —

http://www.chartbusterkaraoke.com/kjs

After completing the order via phone, I received and email thanking me for the purchase and providing some additional information.

I replied to this with some questions I had forgotten to ask on the call –

1) What information did I need to provide to Chartbuster for the Certified KJ Program listing?

2) Asked again about a physical certificate (so i can display and show to venues)

I quickly received a reply that

1) I was automatically a Chartbuster certified KJ

2) a KJ liaison would contact me after I received my hard drives regarding the certificate

On December 8th, 2011 – I received a UPS tracking number by email. (I assumed this would be for the entire order)

On December 9th, 2011 – I received an invoice by email showing that the shipment that was in transit included only the two 12000+ hard drives and the two recording session certificates.

On December 12th, 2011 – I received the two hard drives as well as the recording session certificates.

Same day – I sent an email thanking Chartbuster for the prompt delivery and inquiring when the 200 physical discs would be sent and asked for a tracking number. I also asked what information I needed to provide for listing on the Certified KJ site. I included with this email all of the information I saw listed for other KJ’s on the site and attached my logo.

I also called and left a message with the original sales representative asking about the same info.

On December 14th, 2011 – I received an email from the sales rep with a packing slip for the 200 discs and indication they should arrive the following week (but no tracking number).

On December 26th, 2011 – I sent an email asking for a tracking number as I had not received the 200 disc shipment. I also noted that I had not yet heard from anyone regarding the certificates or getting my information posted to the Certified KJ page.

On December 29th, 2011 – I called and spoke to customer service to inquire about the 200 disc shipment, the certificate, the KJ listing on the page. The representative assured me (and was VERY nice by the way) that the shipment of the discs would get resolved quickly and that she had passed on my query about the certificate and the KJ listing to the appropriate people.

Same Day – I received an email with a tracking number (the weight listed suggest this is the 200 discs, but it could also include the certificates). This package is scheduled to arrive January 6, 2012.

As of this posting I have not been contacted by anyone regarding the certificates or the KJ listing.

I am also not listed on the certified KJ page.

As noted, I stuck to the facts for everything up to this point. After my experience with Stellar records, I admit to being overly sensitive that it has been 26 days since the order (and payment) was made and all of the pieces are not yet in place.

However, some leeway must be given since this has all taken place during the holidays and people obviously have a lot going on.

We shall see what happens this week…..

On a side note – I am calling Sound Choice tomorrow to ask about audits and a few other things. If there is anything relevant to write up, you will see it in a few days.

 

-Chris